Information Technology at Logan University

Information Technology 

All students have a Logan email account through Office 365. Students are advised to check email regularly, since official communication will be sent via email. Logan also provides high-capacity WiFi throughout Logan's campus and at the remote clinic locations. Students may use their Logan email address and password to connect devices. 

In addition, all current Logan students are provided with licenses for Microsoft Office for the iPad and for Mac/Windows during their time as students. Please visit the Information Technology department for details about accessing these free resources. Office 365 also provides 1 TB of online storage for files, photos, videos, notes, presentations, etc, and enables students to share documents with other Logan students. 

Information Technology Topics
Logan Email My Logan Portal Emergency Notifications 
Policies & Forms One Drive FAQ IT FAQ

Logan Email 

A Logan email account is provided to every student, staff and faculty member. Official institution communication is conducted through these accounts, so please check your email regularly. Students receive important communication via email from Student Services, Financial Aid, the Office of the Registrar and other campus departments. Logan's webmail service can be found at http://outlook.com/logan.edu.


The My Logan Portal 

The My Logan Portal is the gateway to online access of Logan's academic and administrative services and information. Faculty use My Logan to manage their classes and enhance communication and collaboration in their courses. By logging in to My Logan, students can access academic records and registration. Classroom-related materials are available through the My Logan Portal, including webpages for classes, assignments, grades, etc. Visit My Logan and learn more about it.


Logan's Emergency Notification System 

The emergency notification system has been designed to enhance and improve communication for all members of the Logan community in the event of a campus emergency. Incoming students are automatically enrolled in the e2Campus emergency notification system. The system will only send information about emergency conditions, weather cancellations and delays. No advertising will be sent, and your contact information will not be shared with or sold to third parties.

Users can manage their contact information and messaging preferences with e2Campus. Alerts are delivered via any combination of text message, telephone and email.


Tipsheets, Policies and Forms:

The following documents provide guidance on using the technology resources available at Logan.


IT Frequently Asked Questions

Q: How do I access my Logan email?
A: All current students, faculty and staff are provided with Logan email accounts. Official communication is conducted on a regular basis through these accounts, so please check your email frequently. Students will receive important messages from Student Services, Financial Aid, the Registrar and other campus departments.

Your email address is:  firstname.lastname@logan.edu

Email can be accessed through mobile devices or by pointing a browser to http://outlook.com/logan.edu or visiting http://www.logan.edu/ and selecting “Web Mail” from the “QUICK LINKS” menu located on the top right side of the page.
 
To login to email you will need to enter:
-Your email address as the username (firstname.lastname@logan.edu) 
-Your current password 

Q: How do I change or reset my Email/Self Service Password?
A: Logan’s IT Services department is pleased to provide our Password Management Utility (PMU), available online at:  http://pmu.logan.edu

This web page will allow you to easily change your password, which is required once a trimester, and/or reset your password if you ever forget it. It will also send daily reminder emails to your Logan address beginning 14 days prior to your password expiration, and continuing until your password has been updated. The emails contain instructions and a link to the PMU where you can login and change your password.  Links to the PMU are also located on the main Logan website under the “Quick Links” section as well as on the University blog page.    

Please take a few minutes to visit the PMU and enroll today. By spending a little time now you will make future password changes quicker and easier. The enrollment process asks you to setup two security questions and optionally supply an alternative email address. These items are used for identity verification and to reset forgotten passwords. 

Q: How do I add my Logan email to a mobile device?   
A:  Setting up Logan Email on an Apple Mobile Device

1. Go into Settings
2. Choose “Mail, Contacts, Calendars”
3. Choose “Add Account…”
4. Choose “Exchange”
5. Enter your Logan email address and password
6. Press the “Next” button
7. If you receive checkmarks indicating success, tap save to complete setup.   If not, continue to step 8.    
8. Enter the server:  m.outlook.com    
9. Leave the Domain Field Blank
10. Enter your Email Address: (example:  jane.smith@logan.edu)
11. Press the “Next” button 
12. You should receive checkmarks indicating success, tap save to complete setup.   
13. Exit the Settings on your iPhone
14. Open the Mail app to see your Logan email account

Setting up Logan Email on an Android Mobile Device
Note:  The steps listed below may be different for each manufacturer.
1. Go into the Settings on your Android Device
2. Select “Accounts”
3. Select “Microsoft Exchange ActiveSync”
4. Enter your Logan email address and password
5. Select “Manual Setup” if available.  If not, select “Next”
6. Server is:  m.outlook.com
7. Domain\Username is your email address (example: jane.smith@logan.edu)
8. Press the “Next” button to create your account
9. If prompted with “Remote Security Administration” tap Ok    
10. Exit the settings
11. Open Mail to see your Logan email account

Q: How do I access the Self Service Portal?
A: Logan’s Self-Service Portal (My Logan) allows students 24/7 access to academic data, assignments, grades, attendance, billing information, course catalog listings, etc.  Faculty use Self-Service to make course materials (syllabi, lecture notes, study guides, etc.) available to their students. The URL is:  https://selfserve.logan.edu/    

Your login name is:  firstname.lastname 
Your password is the same as for email.
First Time Access
The first time you log on to Self-Service a verification page will appear. Once you have verified your account you will only need your username and password to login. The following information must be entered to verify your account:
Student ID:  (9-digit Logan student id number) 
Note:  this information was included in your initial notification of your new Logan email account. Enter the number only (without the letter “P”).
First name:  (Legal first name used in your admissions application, not a nickname) 
Last name:  (Legal last name used in your admissions application) 
Birthdate:  (mm/dd/yyyy) (your birthdate – including the slashes)

NOTE:  If you do not have all the above information during your first login, do not close the login window using the X. Instead, click the “Logout” link in the upper right corner of the screen and contact the Registrar’s office to verify your information.  Users should  never use the X in any event in SelfService.

Q: How do I sign up for Logan’s Emergency Notification System?
A: Logan’s emergency notification system is used to quickly communicate with all members of the Logan community in the event of a campus emergency or weather related closing. The system is only used to send information about emergency conditions and weather cancellations or delays to the schedule. No advertising or other campus communication will be sent, and your contact information will not be shared with or sold to third parties.

Incoming students are automatically enrolled to receive email alerts at their Logan email address from the emergency notification system. Any student can login to the system to setup additional alerts via a combination of text message, telephone and email. Users can manage their contact information and messaging preferences at the e2Campus website: https://www.e2campus.net/my/logan/index.htm. To edit your account preferences, click the “forgot password” link and follow the instructions in the email you will receive. Note: in the e2Campus system your username is your complete Logan email address (for example, jane.smith@logan.edu).

Q: How do I access Logan’s Wi-Fi?
A: Logan offers wireless Internet access throughout the campus including in all of our classrooms and clinics. Students can connect to the “Logan” Wi-Fi network using their current email address and password. Once you are connected to the Logan wireless network, your access will continue until your password changes, typically once a trimester. The Logan-Guest network is available for vendors and other visitors to campus.

Q: Is there a Computer Lab on campus?
A: Logan maintains a large computer lab in the Learning Resource Center (the Library) on the first floor of the Administration Building. The computer lab includes 80 networked computers with access to high speed Internet, specialized academic software applications, printers, educational materials, library resources, general productivity software, and more. 

Q:  How do I download Office for my MAC or PC? 
A: As a current Logan University Student you have the ability to install a copy of Office 2013 on up to 5 computers (PC or MAC). Once you have graduated or are no longer a current student, access to the applications will be disabled.  Please click here for detailed instructions

Q:  How do I download Office for my iPad? 
A: As a current Logan University Student you have the ability to install Office for iPad apps on up to 5 devices.   Once you have graduated or are no longer a current student, access to the applications will be disabled.      To download the apps go to the App store from your device and search for each individual app: “Word”, “Excel”, “PowerPoint”, “OWA”, “One Note”.    The apps are free to install but will require your Logan email address and password to use.   

Q: Who can I contact for IT support?
A: For support with any of Logan’s Technology services please call or email the help desk at 636-207-2475 / help@logan.edu.   

OneDrive for Business - Frequently Asked Questions

What is OneDrive Useful for?
OneDrive is useful for accessing your data from anywhere you have an internet connection as well as from various mobile devices.  OneDrive offers 25 GB of storage per user (soon to be 1TB) as well as real-time collaboration.
 
How do I access my OneDrive account?
To access your OneDrive account, go to https://outlook.com/logan.edu and sign-in with your Logan email address and password.  Once you sign-in, click on OneDrive (upper right hand corner).  This is your document depository. The first time you login, it will take a couple of minutes to setup your account.  This is normal.

What does it mean to Sync data to my local computer?
Syncing your data means that you will have a copy on a local computer as well as in the cloud.  You can easily save documents directly into your local folder.  The data is then "copied up" to the cloud.  This currently only works on Windows machines.  Microsoft is working on a Mac sync client and has stated that it will be available by June 2014.  

Can I put sensitive data on OneDrive?
OneDrive is an off-premise cloud based solution.  What that means is that your files are stored in a data center off-campus.  While the University has a signed Business Associates Agreement (BAA) with Microsoft, you need to be cautious about putting sensitive data in the cloud.  If you have the need to share sensitive data, talk to your supervisor and turn on auditing.  This will give you (and the University) a way to track what happened if there is a problem.  A better solution would be to use your network drive, but if you must share sensitive data, auditing will give you an added layer of protection.

How do I turn on auditing?
To turn auditing on, go to the "gear" icon (upper right hand corner) and select Site Settings.  Under Site Collection Administration, go to Site Collection Audit Settings and specify which things to audit.  ITS recommends you check all of the boxes under "Documents and Items" and "Lists, Libraries, and Sites".

How do I create a new folder?
From a web browser, click on Files in the upper left hand corner.  Click on "New Folder". 
If you have installed the sync client, you can create a new folder just like you normally would on your local computer.

How do I upload a file?
You can upload a document by logging on to your account with a browser, clicking on OneDrive in the upper right hand corner, and dragging/dropping a document into your document depository in the area where it says "drag files here".
You can also install the sync client.  Once you have done that, it is just like a document library on your local computer currently called SkyDrive Pro @ Logan Univeristy.  You can save directly from all Office products (e.g. Word, Excel) by clicking “Save As” and selecting your local synced folders.  If you put a file or folder in the sync area on your local computer, it will automatically sync to the cloud. 
Be thoughtful about the data you put in your sync area.  OneDrive is always available through any web browser from any computer, anywhere with internet access.

How do I share a file?
To share a file, click on the 3 dots next to the folder name (…) or click on the "lock" symbol.  Select "Invite Others".  To invite a user, type in the user's last name and select from the directory. 
You can only share files with other Logan students, faculty and staff.   

How do I share a folder?
To share a folder, click on the 3 dots next to the folder name (…) or click on the "lock" symbol.  Select "Invite Others".  To invite a user, type in the user's last name and select from the directory.
  
How do I tell who I have shared a document with?
Highlight the file name and select the "group" symbol (looks like 3 users).  You can see who you have shared a file with from here.  You can also click the 3 dots next to the file name and it will open up "Share with" section.

Can OneDrive do real-time online collaboration?
Yes, OneDrive can do real-time online collaboration.  You have to open the document in Office Web Apps.  In the upper right hand corner, you will see when someone is also editing the file.  You will see a flag while the other person is typing.

Can I create a new document in the browser?
Yes, you can create a new document by clicking on "new document" in the main area of your document repository.  It will automatically use Office Web Apps to create the document.  You can switch to using your "full" Office application (e.g. Word) by going to the File menu and click on "open in Word".  This will give you the full functionality of your local Office apps.
 
What happens when I delete a file?  Can I get it back?
When you delete a file, it goes into the Recycle Bin for 90 days.  After 90 days, it gets deleted permanently.  To get a file back from the recycle bin, go to the "gear" in the upper right hand corner and select "Site Contents".  The Recycle Bin is on the right.  You may restore a file from there or permanently delete a file. 

How do I install the desktop sync client for Windows?
If you have Office 2013, you do NOT need to install the client.  It is already installed for you.
If you have Office 2010, the Windows desktop sync can be downloaded here.

What apps are there for OneDrive?
Currently, there is a Windows desktop sync client and an iOS client for the iPhone and iPad.  Windows Phone 8 has OneDrive (SkyDrive) access built in. 

When will a Mac sync client be available?
We expect a Mac desktop sync client to be announced soon.  Meanwhile, Mac users can connect to their account by opening a browser and connecting to https://outlook.com/logan.edu.

How do I login using the OneDrive for Business app?
Once you start the app it will ask you for credentials.  Use the following format as your user name: firstname.lastname@logan.edu.  For your password use your Email/Selfserve password. 

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