Suzanne Richins, PhD
Dr. Suzanne Richins is known as an early adopter of technology and innovation. As a senior leader in health care, she was one of the first to look at using analytics to structure staffing schedules based patient arrival acuity to the Emergency Department for her master’s thesis. The methodology was adopted throughout Intermountain Healthcare and various other well-known health care systems. While serving on an American Hospital Association-PMG Board and the Joint Commission Professional and Technical Advisory Committee, she conducted her dissertation on patient satisfaction prior to the adoption of these standards by both of these respected organizations. Her latest work is in using analytics to predict patient outcomes and improve quality. She also teaches DBA, DHA, and DNP students for various universities while conducting her own research projects. Her first book on health care innovation was published in 2015 and her second book on emerging technology was published in the spring of 2015.
Dr. Richins earned her nursing degree from Weber State University, her Professional Arts degree from St. Joseph’s College, her MBA from Utah State University and her doctorate in healthcare administration at the Medical University of South Carolina. She earned her degrees while advancing from staff nurse to manager of the operating rooms, Director of Emergency and Urgent Care Clinics, Director of Medical/Surgical Services, Administrator of Freestanding Surgical Centers and Chief Operating Officer.
Due to her varied education and experience, Dr. Richins currently provides consultation and advising to clients about software for electronic medical records, revenue cycle management, predictive and retrospective analytics. She is the senior vice-president for health care at Global Targeting.